Returns & refunds

NOTICE: For all orders placed up to and including 11 November 2025, please write to customercare@scholl-shoes.com to request your return.
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Right of Withdrawal, Free Size Exchange and Legal Warranty for Defective or Non-Compliant Items

Right of Withdrawal
If you are a Consumer, you have the right to withdraw from the contract, without giving any reason and without incurring any penalty, within 30 (thirty) days from the date on which you or a third party appointed by you (i) received the product, or (ii) in the case of multiple products ordered together but delivered separately, received the last product.
To exercise your right of withdrawal, you must inform Health and Fashion Shoes S.p.A., with registered office at Corso Italia 8, 20123 Milan (MI), Italy, of your decision by visiting the dedicated page and entering your order number and the postal code used for your purchase.
After submitting your request, you will receive a confirmation email acknowledging your withdrawal, containing instructions on how to return the product.

Please make sure to send the product back no later than 30 (thirty) days from receipt of the confirmation email, using the provided return label.
Scholl is not responsible for returns shipped using alternative courier services.
If you have received the product, you are kindly asked to return it to Health and Fashion Shoes S.p.A. without undue delay and, in any case, within 30 (thirty) days from the date on which you notified your withdrawal. The deadline shall be deemed to have been met if you send back the goods before the 30-day period has expired.

The risks and direct costs of returning the goods, as well as proof of shipment, shall be borne by you.

The return cost is €4.95 for orders placed in Italy and €10 for orders placed in other European countries.

If you withdraw, you will be refunded all payments made, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered), without undue delay and, in any event, no later than 30 (thirty) days from the date on which Health and Fashion Shoes S.p.A. receives your decision to withdraw.
The refund will be made using the same payment method you used for the original transaction.
The refund may be withheld until the goods have been received, or until you have provided proof of having sent back the goods, whichever occurs first.
You are responsible only for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Therefore, if the returned goods are damaged (for example, showing signs of wear, abrasion, scuffing, scratching, deformation, etc.), incomplete with their components and accessories (including unaltered and attached labels and tags), or not returned in their original packaging, you will be liable for the decrease in the value of the goods and entitled to a refund corresponding to the residual value of the product.
You are therefore advised not to handle the goods beyond what is strictly necessary and to wrap the original packaging in protective outer material to preserve its integrity and protect it during transport.
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Free Size Exchange

NOTICE: For all orders placed up to and including 11 November 2025, please write to customercare@scholl-shoes.com to request your size exchange.

NOTICE: The free size exchange service is not available for orders placed in the United Kingdom or Switzerland.

We offer a free size exchange within 30 (thirty) days from the delivery of the product, provided that the items are in perfect condition, unworn, and returned in their original packaging.
The exchange is valid only once per order and may be requested exclusively for a different size of the same model and colour, subject to stock availability.
To request a size exchange, please follow the online procedure available on the dedicated page or contact our Customer Service at customerservice@h-fshoes.com.
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Legal Warranty of Conformity – Returns for Damaged, Defective or Incorrect Items
In the event of defects and/or non-conformities, you are entitled to have the product brought into conformity through repair or replacement, or to alternative remedies as provided for by Italian Legislative Decree No. 206/2005 (Consumer Code).
If you have received a damaged, defective, non-compliant or incorrect product, you may request repair, replacement or refund of the item.
Pursuant to EU Directive 771/2019 and the Italian Consumer Code, the products you purchase are covered by a legal warranty of conformity for a maximum period of 24 (twenty-four) months from delivery, it being understood that your right to claim such defects expires within 26 (twenty-six) months from delivery.
To report a defective or non-compliant product, please contact our Customer Service at customerservice@h-fshoes.com, indicating your order number, describing the defect found, and attaching at least one photograph of the product.
Upon receipt of your communication, Health and Fashion Shoes S.p.A., with registered office at Corso Italia 8, 20123 Milan (MI), Italy, will assess the reported defect or non-conformity and, after the necessary quality checks, decide whether to authorise the return of the product.
Authorisation to return the product does not in itself constitute recognition of the defect, the existence of which will be verified after inspection.
Products authorised for return must be sent back, together with the return authorisation communication received, within 30 (thirty) days from notification of the defect or non-conformity, using the provided return label.
If Health and Fashion Shoes S.p.A. undertakes to refund the price paid, the refund will be made using the same payment method used for the purchase.