Undelivered order!
"Hello, This was my first order with your company. I paid for it immediately and looked forward to receiving it. I was therefore extremely disappointed that my order never arrived because the delivery driver allegedly could not find my address. I simply cannot understand this. I provided every possible detail for the delivery address. It is a shopping center where hundreds of parcels from DHL, Hermes, GLS, and other courier services are delivered every day. The address is well known and should be very easy to find. I am extremely upset and disappointed. Not only did I not receive my order, which I had already paid for, but now I also have to wait a long time to get my money back, even though this was not my fault. I sincerely hope you will investigate this matter and offer me a prompt solution. As a first-time customer, I expected a much better experience with your service. Kind regards,"